Refund Policy – E Liquids
Due to the fact that we cannot ascertain if e liquids have been doctored / tampered with we are not only able to accept returns of any e liquids whether they are unopened, un-used or remain sealed unless we have sent you incorrect liquids in your order. We don’t accept e liquid returns based on someone simply not liking a taste.
We would suggest to ensure that you get the most out of your smoking experience that customers purchase smaller sizes of new e liquid flavours (such as a 10ml bottle) to save waste if they don’t like that particular taste. Having tested the new flavour customers would of course be free to purchase larger bottles / orders as required.
If returning an e liquid to us due to an error on our side in picking your e liquids, our policy is to cover the cost of postage via Royal Mail Recorded Delivery Only. We only compensate postage cost of returns by adding e liquids to the same value or more. The customer is responsible for covering the initial cost of the return postage until we reimburse as above.
Although a rare occurrence should you find that your e liquid order arrives damaged please get in touch immediately so that we may process a replacement for you as soon as is possible.